At Folkstone Limited, accessible from folkstoneltd.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Folkstone Limited and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

1. Who We Are (Data Controller)

Folkstone Limited is the “Data Controller” for the personal information collected through our website.

2. The Personal Information We Collect

We currently collect and process the following information:

  • Identity Data: First name, last name, and username.

  • Contact Data: Billing address, delivery address, email address, and telephone numbers.

  • Financial Data: Payment card details (processed securely via our third-party payment gateways; we do not store raw card numbers on our servers).

  • Transaction Data: Details about payments to and from you and other details of products you have purchased from us.

  • Technical Data: Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

  • Usage & Marketing Data: Information about how you use our website, products, and services, and your preferences in receiving marketing from us.

3. How We Get Personal Information and Why We Have It

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • You placed an order on our e-commerce store.

  • You filled out a form on our Contact Us page.

  • You subscribed to our newsletter or promotional updates.

Lawful Bases for Processing

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

 

  1. Your Consent: You are able to remove your consent at any time. You can do this by contacting us at our contact page or unsubscribe links.

     

  2. Performance of a Contract: We need to process your data to fulfill your order and deliver your items.

  3. Legal Obligation: We may need to process your data to comply with UK tax, accounting, or consumer laws.

  4. Legitimate Interests: To improve our store, prevent fraudulent transactions, and provide you with a seamless shopping experience.

4. How We Share Your Personal Information

We do not sell your personal data. We only share your data with trusted third-party service providers to help us run our store:

  • Payment Processors: To securely authorize and complete your transaction.

  • Courier & Postal Services: To deliver your purchased products to your physical address.

  • Hosting & IT Providers: To keep our website secure and running smoothly.

  • Email Marketing Platforms: To send you newsletters (only if you have opted in).

5. International Data Transfers

Our business operations and support infrastructure may utilize systems or personnel located outside of the United Kingdom and the European Economic Area (EEA), including in India.

Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

  • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data.

  • We use specific Standard Contractual Clauses (SCCs) and the UK International Data Transfer Addendum (IDTA) approved for use in the UK, which give personal data the same protection it has in the UK.

6. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.

For tax purposes, UK law requires us to keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for six years after they cease being customers.

7. Your Data Protection Rights

Under UK data protection law, you have rights including:

  • Your right of access: You have the right to ask us for copies of your personal information.

  • Your right to rectification: You have the right to ask us to rectify personal information you think is inaccurate or complete information you think is incomplete.

  • Your right to erasure: You have the right to ask us to erase your personal information in certain circumstances.

  • Your right to restriction of processing: You have the right to ask us to restrict the processing of your personal information in certain circumstances.

  • Your right to object to processing: You have the right to object to the processing of your personal information in certain circumstances (such as direct marketing).

  • Your right to data portability: You have the right to ask that we transfer the personal information you gave us to another organization, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us via our Contact Page to make a request.

8. How to Complain

If you have any concerns about our use of your personal information, you can make a complaint to us at our registered physical address or via our contact details above.

You can also complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we have used your data.

  • ICO Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

  • Helpline number: 0303 123 1113

  • ICO Website: https://www.ico.org.uk