Delivery Information

At Folkstone Limited, we want to make sure your shopping experience is seamless from checkout to delivery. We partner with the UK’s leading postal and courier services to ensure your orders are delivered quickly, safely, and securely.

Below, you’ll find everything you need to know about our shipping rates, delivery times, and tracking processes.

1. Shipping Rates & Destinations

We currently deliver to all physical addresses across the United Kingdom, including England, Scotland, Wales, and Northern Ireland.

Delivery Service Estimated Time Cost
Standard UK Delivery 3 to 5 business days £3.95 (Free on orders over £50)
Express UK Delivery 1 to 2 business days £6.95

Note: Shipping costs are calculated and clearly displayed on the checkout page before you complete your payment.

2. Dispatch & Processing Times

We know you are excited to receive your order, which is why we work hard to get your items out of our doors as quickly as possible.

 

1.Order Processing:Within 24-48 Hours.

All orders placed Monday to Friday are processed, packed, and ready for dispatch within 1 to 2 business days. Orders placed on weekends or bank holidays will be processed on the next available business day.

2.Courier Handover:Same Day Dispatch.

Once packed, your parcel is handed over to our shipping partners (such as Royal Mail, DPD, or Evri) at our dispatch center.

3.Transit & Tracking:3-5 Business Days.

Your parcel travels to your local delivery hub. You will receive real-time tracking updates directly to your inbox so you can watch its progress.

 

3. Tracking Your Order

Once your order has been dispatched, we will send you a Shipping Confirmation Email containing:

  • The name of the courier service handling your package.

  • Your unique tracking number.

  • A direct link to track your shipment in real time.

If you do not receive your shipping confirmation within 3 business days of placing your order, please check your spam folder or contact us via our Contact Page.

4. Important Delivery Notes

  • Delivery Signatures: Some high-value orders may require a signature upon delivery. If you are not home, the courier will leave a calling card explaining how to arrange a redelivery or where to collect your parcel.

  • Incorrect Address Details: Please ensure your shipping address is entered accurately during checkout. Folkstone Limited cannot be held responsible for delayed or lost deliveries due to incorrect or incomplete address details provided by the customer.

  • Peak Seasons & Holidays: During peak periods (like Black Friday, Christmas, or National Bank Holidays), shipping carriers handle higher volumes than usual. Please allow an extra 1 to 2 business days for your delivery during these busy seasonal times.

5. Need Assistance?

If your parcel is taking longer than expected to arrive, or if you have any questions regarding your delivery, our support team is on hand to help you:

  • Online Support: https://folkstoneltd.com/contact/

  • Phone Support: +91-7877986738 (Monday to Friday, 9:00 AM – 5:00 PM)

  • Corporate Address: Folkstone Limited, Office 19624 182-184 High Street North, East Ham, London, United Kingdom, E6 2JA