Delivery & Returns Policy

Last Updated: July 16, 2026

At Folkstone Limited, we want you to love your purchase. Below, you will find everything you need to know about how we ship your items and our hassle-free return process. If you have any questions, feel free to reach out to us at our Contact Page or call us at +91-7877986738.

1. Delivery & Shipping Policy

We work hard to process and ship your orders as quickly as possible.

Shipping Destinations & Rates

  • UK Standard Delivery: We ship to all physical addresses within the United Kingdom.

  • Shipping Costs: Standard shipping is calculated at checkout based on your order weight and size. (Optional: We offer Free UK Standard Delivery on all orders over £50).

  • International Shipping: We currently focus primarily on UK domestic delivery. If you are ordering from outside the UK, please contact us prior to placing your order to receive a custom shipping quote.

Delivery Timeframes

  • Processing Time: Orders are typically processed and dispatched within 1 to 2 business days (Monday to Friday, excluding UK bank holidays).

  • Transit Time: Once dispatched, standard UK delivery usually takes 3 to 5 business days.

  • Tracking: As soon as your order is shipped, we will email you a tracking link so you can follow your parcel’s journey.

Please Note: During peak seasonal periods (such as Black Friday, Christmas, or bank holiday weekends), carrier delays may occur. We appreciate your patience during these busy times.

2. Returns & Refunds Policy

Under the UK Consumer Contracts Regulations, you have the right to cancel and return your order for any reason within 14 days of receiving your items.

At Folkstone Limited, we extend this peace of mind by offering a 30-day return window from the date of delivery.

Return Eligibility Requirements

To be eligible for a full refund, your item must meet the following criteria:

  1. It must be returned to us within 30 days of delivery.

  2. It must be unused, unwashed, and in the same condition that you received it.

  3. It must be in its original packaging with all tags, labels, and protective seals intact.

  4. You must provide your receipt or proof of purchase (such as your order confirmation email).

Please note: Certain items cannot be returned due to hygiene or safety reasons (e.g., pierced earrings, cosmetics, swimwear with broken hygiene seals, or personalized items) unless they are faulty.

3. How to Make a Return

We want to make returning your items as easy as possible. Please follow these steps:

 

1.Contact our support team:Step 1.

Visit our Contact Page or email us with your Order Number and the reason for your return.

2.Receive your return authorization:Step 2.

Our support team will review your request and send you a Return Authorization along with our designated UK return address. Do not send items back to our registered office address without contacting us first.

3.Package your items securely:Step 3.

Place the items back in their original packaging, ensuring they are well-protected to avoid damage during transit. Include your order slip or a note with your name and order number inside the package.

4.Ship the package back to us:Step 4.

Post the item back to the address provided by our team. We highly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item if it is lost in transit.

 

Return Shipping Costs

  • Customer Preference Returns: If you are returning an item because you changed your mind, ordered the wrong size, or no longer want it, you will be responsible for paying your own return shipping costs. Shipping costs are non-refundable.

  • Faulty or Damaged Items: If an item arrives damaged, defective, or we sent you the wrong product, please contact us immediately with photos of the issue. We will cover the return shipping costs or arrange a replacement free of charge.

4. Refunds Process

Once your return is received and inspected by our warehouse team, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • Approved Refunds: If approved, your refund will be processed, and the credit will automatically be applied to your original method of payment (e.g., credit card, debit card, or PayPal).

  • Processing Time: Most banks and card issuers process refunds within 5 to 10 business days after we issue the credit.

  • Late or Missing Refunds: If you haven’t received your refund yet, first check your bank account or contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done this and still have not received your refund, please contact us.

5. Contact Us

If you have any questions about our shipping methods, delivery estimates, or need help initiating a return, our customer support team is ready to assist you:

  • Online Support Form: https://folkstoneltd.com/contact/

  • Phone Support: +91-7877986738

  • Business Address: Folkstone Limited, Office 19624 182-184 High Street North, East Ham, London, United Kingdom, E6 2JA