Terms and Conditions

Last Updated: July 16, 2026

Welcome to Folkstone Limited! These Terms and Conditions (“Terms”) govern your use of our website located at folkstoneltd.com (the “Site”) and the purchase of any products from our online store.

By accessing our Site or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.

1. Information About Us

The Site is operated by Folkstone Limited, a company registered in the United Kingdom.

2. Eligibility & Website Use

By agreeing to these Terms, you represent that you are at least the age of majority in your state, province, or country of residence, or that you have given us your consent to allow any of your minor dependents to use this Site.

You must not use our products or website for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction (including but not limited to copyright laws).

3. Product Pricing and Information

We make every effort to ensure that the descriptions, images, and prices of our products are accurate. However:

  • Pricing Errors: In the unlikely event that a product is listed at an incorrect price due to a typographical or system error, we reserve the right to cancel any orders placed for that product before dispatch. If we do this, we will notify you immediately and issue a full refund.
  • Product Variations: Minor variations in color or packaging may occur. Images on the website are for illustrative purposes only.
  • VAT & Duties: Prices displayed on the website are in British Pounds (GBP) and are subject to VAT and delivery charges as calculated at checkout.

4. Contract Formation & Order Acceptance

Your order is an offer to buy from us. A legally binding contract is only formed when we process your payment and dispatch your physical items.

  1. Order Confirmation: After placing an order, you will receive an automatic email acknowledging your order. This email does not mean your order has been accepted.
  2. Order Acceptance: Acceptance of your order and completion of the contract takes place when we send you a Dispatch Confirmation Email containing tracking information.
  3. Right to Decline: We reserve the right to refuse or cancel any order for any reason, including product unavailability, suspicions of fraud, or shipping restrictions. If your order is canceled after your payment card has been charged, we will issue a full refund immediately.

5. Payments & Security

We offer secure checkout payment methods. By providing payment card or account details, you represent that you are authorized to use that payment method.

  • All transactions are processed through encrypted, secure third-party payment gateways.
  • We do not store or collect your complete payment card details on our servers.

6. Shipping & Delivery

Delivery dates provided at checkout are estimates. We aim to dispatch all standard UK orders within 1 to 2 business days, with expected delivery within 3 to 5 business days.

  • We are not responsible for delays caused by postal carriers, customs processing, or adverse weather conditions.
  • Risk of loss and title for the products pass to you upon delivery of the items to your specified shipping address.

For full shipping details, please refer to our Delivery & Returns page.

7. Cancellations, Returns, and Refunds

Under the UK Consumer Contracts Regulations, you have a legal right to change your mind and cancel your order within 14 days of delivery.

At Folkstone Limited, we offer a 30-day return policy for most products, provided they are returned unused, in their original packaging, and in resalable condition.

Important Return Instruction: Customers must contact us via ourContact Pageto obtain return authorization and the correct return warehouse address before posting any items back. Do not send returns directly to our registered office address.

For the full step-by-step return process and list of excluded items, please view our Delivery & Returns page.

8. Intellectual Property Rights

All content included on this Site—such as text, graphics, logos, button icons, images, digital downloads, and software—is the property of Folkstone Limited or its content suppliers and is protected by international copyright, trademark, and intellectual property laws. You may not copy, reproduce, or redistribute any content from this Site without our express written permission.

9. Limitation of Liability

To the maximum extent permitted by English law, Folkstone Limited, its directors, officers, employees, or agents shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the website or purchases made through it.

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, or for fraudulent misrepresentation, or any other liability that cannot be excluded by UK law.

10. Governing Law & Jurisdiction

These Terms, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.

You and Folkstone Limited both agree that the courts of England and Wales will have exclusive jurisdiction to settle any disputes.

11. Changes to These Terms

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website following the posting of any changes constitutes acceptance of those changes.

12. Contact Information

If you have any questions, feedback, or complaints regarding these Terms, please reach out to us using the coordinates below:

  • By Webform: https://folkstoneltd.com/contact/
  • By Phone: +91-7877986738 (Customer Support Line)
  • By Post: Folkstone Limited, Office 19624 182-184 High Street North, East Ham, London, United Kingdom, E6 2JA